Refund policy

We want you to love your order. If somethings not right, here is how we handle it.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wcharity.maina@gmail.com.

Damages and issues
If your item arrives damaged, defective, or isnt what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll send a free replacement or full refund- no need to send the item back.

 

CHANGE OF MIND RETURNS

For returns not due to damage or defect, the customer is responsible for return shipping costs. Once we receive and inspect the items, we'll process your refund.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

NON-RETURNABLE ITEMS

Final sale items (marked as such at checkout) are not eligible for return. 

QUESTIONS
If more than 15 business days have passed since we’ve approved your return, please contact us at wcharity.maina@gmail.com.